I have a 2023 Heritage, just bought.
Yes I have been down this road. I have a seriously bad back and I had mine set on what they say in the manual. A mate was following me and when we stopped he said it looked like I was bottoming out. I,m 90 kg no passenger and mines set to 3 and a bit You just have to experiment a bit. How many kilometres has the bike done? I had my front forks reconditioned. Mines a 21. Done 35000. Had progressive springs put in at the same time. Oil was really bad. I’m happy to talk to you if you need. Pm me your number. Where are you located. Cheers Daffy