I did have the misfortune of riding one....my mate who has just bought, and returned his Pan America started out on one as a learner. So hard to curb someone's enthusiasm and excitement about their first bike and pride and joy, but it was terrible to ride and the quality was terrible! Those bikes were built in India. These new models don't look a great deal better quality wise either, doesn't stop HD asking more money than any of the competition though!
may i ask why your mate returned the P/A???
