https://www.news.com.au/finance/business/manufacturing/stay-right-away-family-claims-50000-jeep-grand-cherokee-turned-to-dust/news-story/3628effa5aa56404bef536e9e115d994

1 man owns this....  Its the principle of the dealership; he has a name and and home address.  

Interesting call......why should he be liable to pay?

In my job if something goes sideways i have the end accountability for the problem and fix (and these typically hit 6 figures) .  In this case I would not expect a dealer certified vehicle to fail like this, particularly if serviced and inspected prior to purchase (its not fit for purpose - but I'm not sure if that rule applies to used vehicles)

This is causing more than $50k damage to the Jeep brand's image so Chrysler/Jeep should sort this out for their own good (although its probably too late now)

I think that the brand has already got an image problem already that's why they introduced the "there and back warranty program" 

Its a fine line between customer satisfaction and accountability. If the vehicle is out of warranty then depending on the klm of the vehicle there is a "implied warranty" This refers to the fact that regardless of any statutory warranty then its implied that it still retains some degree of use beyond that warranty. If this vehicle has done considerable klm beyond the warranty and even though the dealer has serviced it sadly your on your own. The dealer does have the option of perhaps reducing the the parts and labour costs rather than quoting retail for all work, but are not obliged to do so.

Gotta feel for them but there’s a bit of info missing or am I missing part of the story?

That happens. Don't know the full story but it happened to my daughter and her partner on their V8 Toyota Sahara battlewagon tank thingy. They had had a new fuel pmp/filter/lines/injectors fitted and luckily they got a lifetime (if I recall correctly) warranty on the work. Of course the thing stopped, and when pulled down there were little pieces of metal all through the fuel system. The fix it quote was thousands, and the company that supplied the fuel pump tried to weasel out of it, blaming the fitment guys, but between them (and that warranty) they had to fix it. Did I mention that both my daughter and her partner are lawyers?

The following video is more informative.....stick with it he does drone on a bit

I wonder if cadogan would do a blog on scuzz rust issues

Lets hope for the owners sake thats indeed correct and not a typical internet crap story

He does have a contact option , may be worth a try. Sadly like Ford, VW , Jeep, Holden and HD believe they are beyond the law and luckily for consumers 4 of the 5 got a huge shock, perhaps time for a 5th to add to the list?

Talk about topical.....my good mate in Canberra bought a brand new Land Rover discovery in 2014 and two weeks ago it shit its pants. He said there was no warning at all other than the simultaneous flash of the oil light and a rather load bang from under the hood. Back to the dealer on the towie she went.......and then the trouble started... Said dealer acknowledged that they have had a few do the same thing as there was a main bearing that could spin causing metal to mix with the oil and that in turn chews the oil pump and instant loss of oil pressure equals no forward progress due to major metal infection. Good so far. Dealer requests log book to verify service, fair enough. My mate produces the log book and its fully up to date but by an independent mechanic. Dealer tells of my friend advising that they are the only people capable of draining the oil and washing the car for  $300 per hour. A partial teardown of the motor commences and then stops as the dealer has sent a oil sample to an independent analyst who determines that the incorrect viscosity was inside the engine when it pooped its pants and therefore was the SOLE contributor to the  failure! No mention at all about the fact that the excact same thing happens to them with the recommended oil in them!

He’s lucky the dealer tested the oil, but buying a Rover, really ? 

Having dealt with Fiat/Chrysler/Jeep Australia all I can say is they make Harley Australia look like a bunch of loving customer caring folks.

Just had a thought.

Harley not Haley, although a random called Haley's guess would probably be just as reliable.

Stick with it Scuzz, it's all about the ride.