1600km, bike broken, no parts available world-wide.

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1600km, bike broken, no parts available world-wide.

1/2

Nutty
5 years ago

I took the SG in for it's first service yesterday (2.5 hours @ $116/hour!)
I went to ride it today and the clutch was very stiff (I believe from the box being over-filled with too thick lubricant) then it went to the lever. Popped it apart, pin-hole in the S/C diaphragm.
No spares in the country, word-wide shortage due to it being a recall part, bike not going, no parts in the foreseeable future because all production is going to the recall world-wide.
This mob have serious issues. Not supplying spare parts for new vehicles is illegal in NSW so we'll follow that up.
Ordered an AIM-Tamachi upgrade S/C so a fix is at hand.
Very annoying...

steelo
5 years ago

Very sorry to hear Nutty. Hope the OEM part works out. Keep us informed.

paulybronco
5 years ago

Quoting Nutty on 26 Feb 2019 02:42 AM
I took the SG in for it's first service yesterday (2.5 hours @ $116/hour!)
I went to ride it today and the clutch was very stiff (I believe from the box being over-filled with too thick lubricant) then it went to the lever. Popped it apart, pin-hole in the S/C diaphragm.
No spares in the country, word-wide shortage due to it being a recall part, bike not going, no parts in the foreseeable future because all production is going to the recall world-wide.
This mob have serious issues. Not supplying spare parts for new vehicles is illegal in NSW so we'll follow that up.
Ordered an AIM-Tamachi upgrade S/C so a fix is at hand.
Very annoying...

Nutty i hear your frustration mate, my Street Glide has had constant issues revolving around poor quality parts fitted. HD Australia are all about $ not so interested in servicing us that support them

Far Canal
5 years ago

If the box was over filled with (too thick lubricant?, whatever that means...did they put axle grease in there or bitumen?) then there is no reason to join the lynching squad just yet. More the fault of the service coots than the manufacturer.
It's a cunna thing when you spend your hard earnt dollars on a new bike and things fall apart. But that is what warranties are for. Mine 2008 fxst needed to have the engine cases split due to an oil leak under warranty. I felt pissed at the time but it was fixed and still look forward to going for a ride at the drop of a hat. Probably just a slack moment from a worker in the factory putting the motor together.
Hope you sort it out.

Timmy
5 years ago

$116 per hour isn’t that expensive.

Nutty
5 years ago

Quoting Timmy on 26 Feb 2019 08:51 AM
$116 per hour isn’t that expensive.

They won't be touching it again Timmy. The warranty isn't worth shit when they have no replacement parts. I'm stuffed. As soon as it's fixed it's going to be replaced by a F6R or a K1600...

steelo
5 years ago

Don’t despair and give up nutty. More to the brand than that!

Wideglider
5 years ago

Quoting Timmy on 26 Feb 2019 08:51 AM
$116 per hour isn’t that expensive.

Quoting Nutty on 26 Feb 2019 09:45 AM
They won't be touching it again Timmy. The warranty isn't worth shit when they have no replacement parts. I'm stuffed. As soon as it's fixed it's going to be replaced by a F6R or a K1600...

Agreed, treatment currently not good. Hopefully just a hiccup mate. Once you get the SG up & running again & enjoy a long ride in the Shoalhaven summer sun you won't be able to part with it & all will be forgiven (hopefully). Like any relationship - you take the good with the bad. Wish you the best.

DocGreen
5 years ago

Quoting Nutty on 26 Feb 2019 02:42 AM
I took the SG in for it's first service yesterday (2.5 hours @ $116/hour!)
I went to ride it today and the clutch was very stiff (I believe from the box being over-filled with too thick lubricant) then it went to the lever. Popped it apart, pin-hole in the S/C diaphragm.
No spares in the country, word-wide shortage due to it being a recall part, bike not going, no parts in the foreseeable future because all production is going to the recall world-wide.
This mob have serious issues. Not supplying spare parts for new vehicles is illegal in NSW so we'll follow that up.
Ordered an AIM-Tamachi upgrade S/C so a fix is at hand.
Very annoying...

Nutty, had my s/c recall done last year and gearbox started leaking oil from badly fitted cylinder, to the dealers credit they fitted my bike in and gave me a (shit) loaner. All fixed and no dramas since.
Surely there must be another dealer who has a recall kit or even a recalled cylinder they could fit until new parts arrive? My clutch had no issues prior to the recall so I imagine there are quite a few good cylinders not sent back to the moco yet.
Good luck mate
DocGreen

GeeBee
5 years ago

Quoting Nutty on 26 Feb 2019 02:42 AM
I took the SG in for it's first service yesterday (2.5 hours @ $116/hour!)
I went to ride it today and the clutch was very stiff (I believe from the box being over-filled with too thick lubricant) then it went to the lever. Popped it apart, pin-hole in the S/C diaphragm.
No spares in the country, word-wide shortage due to it being a recall part, bike not going, no parts in the foreseeable future because all production is going to the recall world-wide.
This mob have serious issues. Not supplying spare parts for new vehicles is illegal in NSW so we'll follow that up.
Ordered an AIM-Tamachi upgrade S/C so a fix is at hand.
Very annoying...

Quoting DocGreen on 26 Feb 2019 11:12 PMedited: 26 Feb 2019 11:12 PM
Nutty, had my s/c recall done last year and gearbox started leaking oil from badly fitted cylinder, to the dealers credit they fitted my bike in and gave me a (shit) loaner. All fixed and no dramas since.
Surely there must be another dealer who has a recall kit or even a recalled cylinder they could fit until new parts arrive? My clutch had no issues prior to the recall so I imagine there are quite a few good cylinders not sent back to the moco yet.
Good luck mate
DocGreen

I agree with Doc Green . A few years ago I was organising the purchasing and fitting out of an emergency services vehicle “ Ford Ranger” . It needed to have a OEM / Ford Approved Bull bar for lights sirens and aerials . Dealer had the bull bar but no fitting attachments etc. waited several months for the fitting , no fitting attachments anywhere on the Ford system. We put extra pressure on the dealer as we needed the vehicle during Fire season . Found out that a QLD Ford Dealer has ordered and received 15 bull bar fitting attachments but had not sold any vehicles with fitted bullbars. !

My advice is keep making approaches to the Dealer and ask them to do a call around to other dealers . You never know your luck .

Nutty
5 years ago

Quoting Nutty on 26 Feb 2019 02:42 AM
I took the SG in for it's first service yesterday (2.5 hours @ $116/hour!)
I went to ride it today and the clutch was very stiff (I believe from the box being over-filled with too thick lubricant) then it went to the lever. Popped it apart, pin-hole in the S/C diaphragm.
No spares in the country, word-wide shortage due to it being a recall part, bike not going, no parts in the foreseeable future because all production is going to the recall world-wide.
This mob have serious issues. Not supplying spare parts for new vehicles is illegal in NSW so we'll follow that up.
Ordered an AIM-Tamachi upgrade S/C so a fix is at hand.
Very annoying...

Quoting DocGreen on 26 Feb 2019 11:12 PMedited: 26 Feb 2019 11:12 PM
Nutty, had my s/c recall done last year and gearbox started leaking oil from badly fitted cylinder, to the dealers credit they fitted my bike in and gave me a (shit) loaner. All fixed and no dramas since.
Surely there must be another dealer who has a recall kit or even a recalled cylinder they could fit until new parts arrive? My clutch had no issues prior to the recall so I imagine there are quite a few good cylinders not sent back to the moco yet.
Good luck mate
DocGreen

Well you have problems now Doc!
They've just issued (22-2) a recall of your recall!!!!
New part is 91500093A
Replaces recall part 91500093

Frasers in Wollongong are mentally challenged I swear. The MoCo in Australia don't even have a receptionist, just an answering service. I rang the US and got the full story. That's why update parts for the current recall ran out, they were planning another recall.

Luckily I was telling Maddo about my issue, he rang Roland Sands (who builds his Indian factory racer) and RSD are making me a custom billet S/C, I'll have it next week.

The MoCo couldn't run a chook raffle (or design a shithouse).

JFE
5 years ago

I’m glad you have a solution Nutty. Piss poor service; if that’s the way they are going to be, let ‘em go out of business.

paulybronco
5 years ago

Gents i have been mentioning the piss poor service for some time now from HD Aust

Nutty
5 years ago

Quoting paulybronco on 28 Feb 2019 09:24 AM
Gents i have been mentioning the piss poor service for some time now from HD Aust

True Pauly. Most just don't realise what a dysfunctional organisation HD is beyond the dealers.

How the hell can we have a situation where EVERY M8 more than two years old can have a clutch diaphragm fail and there are no parts available world-wide?

HD started a recall on @250,000 US bikes and @200,000 HDI bikes, then they realise the recall part is a piece of shit. They stop Brembo making that part, shit themselves, and design the THIRD! version of the same part...

Version three is now in production and they wont be fitted to recall bikes until mid-March. What a complete shithouse.,

paulybronco
5 years ago

Quoting paulybronco on 28 Feb 2019 09:24 AM
Gents i have been mentioning the piss poor service for some time now from HD Aust

Quoting Nutty on 28 Feb 2019 09:41 AM
True Pauly. Most just don't realise what a dysfunctional organisation HD is beyond the dealers.

How the hell can we have a situation where EVERY M8 more than two years old can have a clutch diaphragm fail and there are no parts available world-wide?

HD started a recall on @250,000 US bikes and @200,000 HDI bikes, then they realise the recall part is a piece of shit. They stop Brembo making that part, shit themselves, and design the THIRD! version of the same part...

Version three is now in production and they wont be fitted to recall bikes until mid-March. What a complete shithouse.,

Give you a further frustration....my 2012 Street Glide suffered a regulator rectifier failure. A simple google search indicates that HD USA at first denies the fault then authorises the dealers to replace them free of charge at service time. Mine shits its self, boils the battery and HD Aust have never ever had an issue with one EVER and know nothing about the USA problems but will get back to me......several weeks later i call them and "after carefull consideration" you need to replace it yourself! There are hundred of thousands of hits about it FFS! About 133,000 results (0.48 seconds)

Wideglider
5 years ago

Just last year when Bill Davidson visited Australia & lead HOG rally rides, did anyone mention to him that after sales service leaves a lot to be desired & that customers are being told bare-faced lies? I guess not, I just saw alot of stary-eyed sheeple lining up for 'selfies' with the bloke & the magazines like Heavy Duty not being able to see (or admit) what actually happens to customers beyond the bike sale.
Anyway, if it makes you feel any better, many car makers lie & cheat by not admitting any knowledge of faults (even deadly faults) and dodge recalls & payouts. No good just blaming bean-counters or R&D, they are under instruction from management.

paulybronco
5 years ago

Quoting Wideglider on 28 Feb 2019 10:40 AM
Just last year when Bill Davidson visited Australia & lead HOG rally rides, did anyone mention to him that after sales service leaves a lot to be desired & that customers are being told bare-faced lies? I guess not, I just saw alot of stary-eyed sheeple lining up for 'selfies' with the bloke & the magazines like Heavy Duty not being able to see (or admit) what actually happens to customers beyond the bike sale.
Anyway, if it makes you feel any better, many car makers lie & cheat by not admitting any knowledge of faults (even deadly faults) and dodge recalls & payouts. No good just blaming bean-counters or R&D, they are under instruction from management.

Hey i have been partly to blame myself...in 2010 we went to Sturgis and stayed at the Radisson in Rapid city. At he end of the day we got into the lift and someone asked us to hold it...Willie G Davidson himself. As you do, my dickheaded mate pressed every button for all the floors so in the 5 odd min we had with him he told us to see the crew in the bar in an hour and would buy us a drink. We sat with him and several unremarkable executives till Robbie Knievel joined in and the remainder of the night is still a bit blurry but remember doing a runner from a pub after asking for the bill multiple times. Star struck maybe but never had any issues with my old beast

John.R
5 years ago

Hydraulic clutches aye lol, a solution to a problem that never fkn existed.

Wideglider
5 years ago

Sounds like an excellent night I agree (wish I was there), I enjoy a party just like the next bloke & no one wants to put a dampener on proceedings.
Bikes are becoming more complicated (we all know what that means) with the parts count in a bike ever increasing. The "old-beasts" were simpler but still had their issues - just like any bike/car.
Bike/car manufacturers need to step up to the plate & realise that after sales parts, availability & service on their increasingly complex machines has to be factored in properly/honestly to their business model. One plus I have to say about social media (although I don't use it - apart from forums) is that customer dissatisfaction can be broadcast easily & to a wide audience. Manufacturers are starting to realise that their brand can be hurt easily by adverse reviews & that sometimes no amount of product advertising can reverse this.

Wideglider
5 years ago

Quoting John.R on 28 Feb 2019 11:04 AM
Hydraulic clutches aye lol, a solution to a problem that never fkn existed.

Agree John, "if it ain't broke - don't fix it!"

Topics

1/2

1600km, bike broken, no parts available world-wide.

1600km, bike broken, no parts available world-wide.

Nutty

steelo

paulybronco

Far Canal

Timmy

Nutty

steelo

Wideglider

DocGreen

GeeBee

Nutty

JFE

paulybronco

Nutty

paulybronco

Wideglider

paulybronco

John.R

Wideglider

Wideglider