Is contacting Harley Davidson Australia a mission impossible

2/2
  • Muzza Wa
    Muzza Wa
    6 years ago
    So we agree!
  • paulybronco
    paulybronco
    6 years ago
    Quoting Muzza Wa on 01 Jun 2018 06:48 AM

    So we agree!

    We agree that we disagree......anyway regardless of our debate the dealer still had not fixed the issue last time i looked
  • paulybronco
    paulybronco
    6 years ago
    Quote source removed.
    Gee its a tough gig trying to get thru to some folks. So why would i be an owner /dealer principal/ franchisee in your world when you get to tell me/override my decisions every time you have some  complaint? Surely it would be easier to just be the employee and HD run the show themselves. Have you ever held a motor dealer lic ?
  • Muzza Wa
    Muzza Wa
    6 years ago
    As usual,paulybronco you have picked up on some of the issues, and only those pieces of those parts, so that you can deflect the core of the discussion, and focus on those parts of the conversation you chose, to try and win an argument. Why don’t you take 10 minutes, read what has been written, send us the questions on the parts you don’t understand or don’t get, then we’ll answer those and then you can see if you want to enter in to an argument.
    If you think for one minute that OEM dealers can act as they please without fear of repercussions from the OEM, then your head is further up your arse than I came to think it was. And if dealers, such as you, who apparently owned a dealership, are acting in this way, then it explains a little as to why HD is in the shit it is in.

    The invoice issue is almost fraudulent in my opinion, the rear wheel alignment, and who in their right mind would accept a balanced wheel where the new weights are mounted on top of the old weights! And if the dealer won’t fix it, how does cropduster get what he paid for if the OEM does not get involved ???
  • paulybronco
    paulybronco
    6 years ago
    Quote source removed.
    Notice that you failed to answer the question regarding you holding a dealer lic... as your opinions are so inaccurate regarding the controlling bodies of the industry it beggars belief that you would have one . Your total lack of understanding , or ability to listen and blame everyone else other than the dealer is the issue here. There is no secret here, let me be very clear again for the record.....I was previously in the motor trade, firstly motorcycles and then later cars. I held a full dealer licence at that time. During that time we were taken to Consumer Affairs , now Fair Trading twice with a ruling for us both times. 
    Lastly people crack me up with the perception that they are being milked, whatever that means. Here are a few hard to swallow facts......the dealer is in business to make a profit!
    Your workplace provides a service or goods for a profit! The bank that lends you money, makes a profit! The coffee shop you buy from makes a profit! The world we live in revolves around making more than you invest. As we live in a country that thrives on competition the level of profit can be marginally controlled by you and i and that greedy dealer may have to reconsider his price/attitude if no one buys from him, hence the vote with your feet comment.
    At the risk of repeating myself AGAIN i am no longer in the industry, i now no longer hold a dealer lic, i have no affiliation with any brand shop or individual in either industry so guess that makes me a customer like everyone else on the forum. 
  • paulybronco
    paulybronco
    6 years ago
    Rodders perhaps i am the wrong person to ask Crop Duster seems to have all the answers even though he has zero  experience in the industry.........over to you Crop Duster
  • paulybronco
    paulybronco
    6 years ago
    LOL No. In cars Mazda and bikes all the brands other than Yamaha. We even had HD for a short time but handed back the franchise. 
  • Muzza Wa
    Muzza Wa
    6 years ago
    Wouldn’t it be nice if we had a site like this?
    https://www.ripoffreport.com/

    Sort the bastards out and close their doors for them!
  • paulybronco
    paulybronco
    6 years ago
    Quoting Muzza Wa on 07 Jun 2018 06:56 PM

    Wouldn’t it be nice if we had a site like this?

    https://www.ripoffreport.com/

    Sort the bastards out and close their doors for them!

    Other than fear holding you back you could do your own site perhaps? 
  • Muzza Wa
    Muzza Wa
    6 years ago
    Quoting Muzza Wa on 07 Jun 2018 06:56 PM

    Wouldn’t it be nice if we had a site like this?

    https://www.ripoffreport.com/

    Sort the bastards out and close their doors for them!

    Quoting paulybronco on 08 Jun 2018 09:03 AM

    Other than fear holding you back you could do your own site perhaps? 

    Found this on an American forum tonight.
    https://www.hdforums.com/forum/general-harley-davidson-chat/18877-bad-dealers-and-experiences-259.html

    Is there a law in Australia that forbids us starting one of these threads?

    Just asking!
  • Muzza Wa
    Muzza Wa
    6 years ago
    Quoting Muzza Wa on 07 Jun 2018 06:56 PM

    Wouldn’t it be nice if we had a site like this?

    https://www.ripoffreport.com/

    Sort the bastards out and close their doors for them!

    Quoting paulybronco on 08 Jun 2018 09:03 AM

    Other than fear holding you back you could do your own site perhaps? 

    Quoting Muzza Wa on 12 Aug 2018 04:46 PM

    Found this on an American forum tonight.

    https://www.hdforums.com/forum/general-harley-davidson-chat/18877-bad-dealers-and-experiences-259.html

    Is there a law in Australia that forbids us starting one of these threads?

    Just asking!

    Or you could try this link:-
    http://survey.medallia.com/h-d-in-moment

    Or 

    http://beheard.h-d.com/

    If you don’t know the dealership code enter in 5 x zeros.
  • paulybronco
    paulybronco
    6 years ago
    Quoting paulybronco on 08 Jun 2018 09:03 AM

    Other than fear holding you back you could do your own site perhaps? 

    Quoting Muzza Wa on 12 Aug 2018 04:46 PM

    Found this on an American forum tonight.

    https://www.hdforums.com/forum/general-harley-davidson-chat/18877-bad-dealers-and-experiences-259.html

    Is there a law in Australia that forbids us starting one of these threads?

    Just asking!

    Quoting Muzza Wa on 12 Aug 2018 05:14 PM

    Or you could try this link:-

    http://survey.medallia.com/h-d-in-moment

    Or 

    http://beheard.h-d.com/

    If you don’t know the dealership code enter in 5 x zeros.

    Muzza think that the possibility of getting pursued and indeed sued , for deformation is the limiting factor in naming and shaming people/companies in Aust via a public web page.  As for the links to the surveys, well are generally run by an external company who compile a overall report that goes to a manager somewhere and does not contain YOUR personal gripe but a group of similar gripes to see if there is a trend or pattern. HD Australia are very disinterested in customer service and bordering on negligent with the lack of recall correspondence. 
  • paulybronco
    paulybronco
    6 years ago
    Its not far off the truth sadly. Look at the air bag fiasco how long this has taken as well as Ford, Holden Jeep and VW scandals where they have traded their customers and warranty claims disgracefully.  Harley just were FORCED to recall 175000 bikes in the USA because of a potential brake fail issue, the same one exactly that my bike had just developed. HD Australia wont have a bar of it as a warranty job here. Who would have thought! LOL. My regulator rectifier shit its self, a well documented issue in USA and retro fitted free by the dealer, never heard it before in Aust $400 odd from memory.
  • paulybronco
    paulybronco
    6 years ago
    Takata are no longer, sold out to some other mob after declaring bankruptcy. Tough to go after the head man as you need to prove that he was aware that the bags were faulty, the USA did charge three executives and they were fined  the company agreed to plead guilty and to pay $1 billion to resolve the investigation, which includes a $25 million fine, $125 million for victim compensation and $850 million to compensate automobile manufacturers. At least 16 deaths are linked to the defective airbags. to their credit they did act pretty quickly and identify the problem. 
  • paulybronco
    paulybronco
    6 years ago
    I think we are all partly crazy, thats why i am looking for that deserted island...LOL
2/2