I can’t believe how some have you have reacted to the posts detailing the issues that were experienced by cropduster. The issues raised concerning the receipts and the bad workmanship should be dealt with by HD if raised to them, if the dealer concerned is not prepared to handle the matters themselves.

As you wrote Muzza

A Channel Manager is a term used to describe a person who’s role it is to manage a business’s preferred “channel” to market, which in HD’s case is via a Distribution model or if you like their Dealership network. Their role, the Channel Manager, is to manage things like marketing, branding, stock levels, type of stock held, minimum qualifications for mechanics, conformance to the OEM standard, documented methods of doing things, ADHERANCE to the business principles that HD define, like FCPA for example, I think you get the picture.  All I’m saying is that if HD want to continue to enjoy iconic brand status, that it is in their own interest to ensure that the buying public keeps coming back, for obvious reasons, and if that means getting involved in sorting things out that are obviously not right, then that’s what they should be doing.  Unfortunately many OEM’s are so reliant on their channel to market strategy that the distribution/ dealer network wields all the power and the consumer often suffers the way cropduster has, and that situation often leads to a lack of growth, cost cutting and pissed off customers.