Ooh that's a loaded question Kev.
From my experience they know their stuff better than me, service is always good especially on a cold wet day, prices can be hit & miss.
Unfortunately that didn't answer your question.
local is a large chain heard some bad reports coming out of them..
when I was first looking 28yrs old I was "I'm to young to afford one" and that was the end of that conversation..
I always get a laugh when I rock up on it now and see the look on the salesmans face..
parts department seem to be ok but no real customer service..
I use a local bloke who works from home.. he has been a Harley tech for 34 yrs and has a unreal shop in a huge shed behind his house.. he is fair and his work is next to non.
does everything from general servicing or extreme custom work..