If the dealer has acknowledged that the damage was caused prior to sale by a forklift, then they should bear the cost replacing the entire product. Does it matter if it is an expensive motor bike or something less expensive?

Would you purchase the product knowing that it was damaged? No is the logical response. So in my mind the dealer should swap the damaged product for an undamaged one. Hard lesson for everyone concerned.

It does not have anything to do with warranty which applies to after sales defects, not prior damage such as this.

Pager:  | Next

BlackPete
13/01/2015 7:40:56 PM
RE: Frame Damage from new
Posted By WildHog on 13 Jan 2015 8:49 AM

Sorry guys.... My name is David, I live In South East Queensland and ive recently purchased a 2014 HD Fatboy, in December 2014, it is my second bike... My first bike was a suzuki GSXR 1000, I traded it for the fatboy. I just love ever thing about the HD, the feel, the noise, the experience, I didn't mean to be rude and not introduce myself, I've only got an iPhone to be able to interact with this forum, navigation isnt the easiest of things on a small screen. 

 

Sorry mate, not good enough.

Following extensive consultation with our resident anal retentives, Ando and PaulyBronco, all intros henceforth must contain exactly four paragraphs. Each paragraph must be a minimum of one hundred words, with one, and only one, being a minimum of five hundred words in length - the choice is yours as to which paragraph this is.

Paragraph 1

Must include your name and where you reside.

Must include mention of at least three childhood pets, and no less than five primary school teachers you may have had as a child.

Paragraph 2

A short outline of your life to date, political leanings, stance on gay marriage, etc, are expected here.

An amusing anectode, not necessarily bike related, must be included here.

Paragraph 3

This must include a comprehensive list of all motorcycles you have ever owned. Make and model, paint color code, rego and VIN numbers are mandatory. Those prospective members providing an optional list of all the tyres used on these bikes will curry additional favour with the judges - the list of tyres should include make, model, approximate tread depth at the end of the tyres life, and the average tyre pressure employed over the lifespan of each tyre.

Paragraph 4

This is a free format paragraph, and may include anything at all. This is your chance to shine and really impress the judges.

Terms and Conditions

Failure to comply with the above requirements will result in an immediate rejection of your application.

Adhering to the above format does not automatically gain admission to this exclusive forum. Aside from the above, the judges are free to apply their current biases, whatever they may be, to any and all applications. You have no right to know what these biases may be at any time.

Should your application be rejected, you have but one avenue of appeal. An new intro may be submitted to resident know-all ChinashopBull, whose opinion is both always correct, and final.

 

BlackPete
9/01/2015 7:13:27 AM
RE: Chunckier front tyre on softail standard.
Posted By Will67 on 09 Jan 2015 5:19 AM

welcome to the forum [cheeky]

 

Yawn...

 

BlackPete
9/01/2015 7:13:23 AM
RE: Chunckier front tyre on softail standard.
Posted By Will67 on 09 Jan 2015 5:19 AM

welcome to the forum [cheeky]

 

Yawn...

 

BlackPete
7/01/2015 9:33:51 PM
RE: Running Rough.

How does it run from cold? If OK, perhaps coil breaking down as IT gets hot. If so, try cold start having heated coil with hairdryer before starting. Does it now run badly from the start? If so, swap coil out.

BlackPete
21/11/2014 7:02:16 AM
RE: how about a recall (re bearings)
Posted By rodders on 20 Nov 2014 6:52 PM


Oh BTW...welcome to the forum. An intro woulda been nice

 

-1

 

BlackPete
8/10/2014 7:37:11 PM
RE: how to check the charging system on a FLSTC
Posted By leftyden on 08 Oct 2014 5:58 PM

Just went for a ride to charge up the battery now the battery only has 10.5 volts and won,t kick over the starter. How do I check the altenator charge? Leftyden

 

 

 

Check out http://www.harley-davidson-hangout.com/forum/hdrcgb-tech-tips/42341-troubleshooting-your-charging-system.html by KiwiDave.

 

Black Pete i have included your very valued contribution to the forum for all to see. It seems as though you have plenty to add to the forum. As for your reference to Ando well we certainly gain a heap more from his advise and input than you have shown so far.

Will a frame replacement totally kill your resale?

I wouldn't trust some places to put it all back together properly.

Ok so HD has passed it on to be the dealers problem, they have offered to replace the 2 shocks and get the frame repaired and painted, thing is the body works shop has told me if they can't get a gun under the bike to paint it, they will need it as a bare frame and I'm sure the frame is powder coated not just painted....

I was told it would be done properly .... I know the body shop owner very well and he knows not to bodge up my stuff

I gave the body shop strick instructions that my bike is not to be stripped into a million bits and if that's what has to be done to repair it then don't start the job.

The way I see it is you will NEVER get a new bike out of this.

Have the frame painted/repaired (by a decent motorcycle only paint shop if you can find one), fit the new shocks and then put it
behind you and enjoy your new bike.
And also push them for a free service or two.
Do not let them remove the frame !

So no help as such from Harley.
I'd be fucking pissed off if I had just spent $30k or whatever on a supposed new bike and it had frame damage,(which it has). I'd take this to the Department of Fair Trading, FFS, mate and quote the Value of the product Vs How long you have had it.
I get it thrown at me from time to time. Harley do a lot of advertising and dont want to throw that money down the sink on something as TRIVIAL as this. Advising Harley US might be an idea as well , though the damage hasnt been done by construction.
If you have damaged it and are trying to get it done under warranty, forget all I've said.

Ok I have been in contact with the office of fare trade, they have said I as a consumer are entitled to ;replacement, repair or refund..... And that in this case a replacement isn't un reasonable... As I wouldn't have accepted a new motorcycle that has existing damaged to it. I now have to put it in writing and email the dealership..... I was told repairing doesnt seem like an option as it has to be stripped down to a bare frame to be repaired properly.

I understand what you are saying and I value your opinion... It's sort of the principal of buying a Brand New bike that is damaged before delivery.. There for its not brand new. I am willing to compromise to the extent just b4 they have to strip the brand new bike that I've purchased down to a bare frame. I didn't buy a 30+ thousand $ bike just to have it stripped down to the frame. It will never be the same again. Yes if I had of done it, totally different story I agree, but I didn't do it and I've purchased a brand new fatboy that is damaged, structural damage, not like its a front or rear guard that can be unbolted and replaced.
I don't want to have to put the heavies on the dealer I was just finding out my rights as a consumer.... They are the last resort if the bike has to be stripped down... That is where a replacement should be organised.
I still want to be able to do business with the local dealer.
Like I've said the dealer has said it looks a forklift has done it and HD Australia said the damage is consistent with a lifting device.
Re spraying the frame while the bike is still together runs the high risk of overspray on other parts of the bike ie; chrome wheels, transmission and even the paint work. This is also y I'm a little concerned about repairing it. And it's powder coated and the bike shop is offering to get it sprayed in 2pac, will that last like the powder coating???
Yes I am a little stressed about it coz it's not every day Ya buy a new harley and this is my first one, so it's kinda special.
I just want to get on it and ride, it's really frustrating coz I love being on the bike.

Looking at the gougues / scratches. They do not look to old as no surface rust / discolouring has started. Yes definitely Ask for New Shocks, just incase they are damaged in anyway. But the Frame I would be happy for it to have the rough edges filed and repainted ( and yes they are baked it an oven, but just about All painting is these days) Maybe ask for the next 2 services for Free or something like this. But just remember to be Polite and keep your Cool.
Just my 2 bobs worth.

Basically what they are all saying mate, is that your fucked.
That being the case, go along with the repair and if you ever buy a new Harley, make sure they put it up on a hoist so that you can inspect it before you buy.
As far as I can see from this tread, anyone that buys a new Harley you should do the same thing.

It's all sorted out now guys... Took a bit of constructive persuasion but I got a new bike out of it... Because the paint shop wanted a bare frame.... Happy Days
Thank you to everyone for your advice and comments

And that is a huge credit to HD and your dealer.
Share their name, as they have displayed incredible integrity and customer service.
Awesome result!!

Good outcome, kudos to the Stealer for doing the right thing.

+ 1 good out come