hi guys, I need some advise regarding my CVO, my CVO breakout is 3 weeks old, took it in for first service last week, ya I did 1600km in 3 weeks, love the bike.                                                                                    

However, the centre sent me the bike on a trailer as I had to travel and the bike was not ready for me to take it. To my surprise, the bike was damaged during transfer, the straps used to secure the bike on the open-air trailer was not secured properly, metal buckle head kept banging on the bike for the 3 hours trip.  

The whole right side of my new bike was damaged, chips everywhere, starting from the fuel tank all the way down to the brake pedal and reaching the rear bumper.                                                                        

Now they have offered to fix the bike, for free, that will include the fuel tank, pipes, bumper, cylinder head, gasket head, air intake, brake pedal, break lever, foot peg, literally every item on the right side.

I'm really worried about all these changes and the longterm effect on my bike life and reliability specially opening my engine cover to change the cylinder head, CVO Breakout has already had many issues as it is without made fixations as I read here, what do you guys advise me to do? Shall I ask for the bike to be changed to a new one, shall I go ahead with the recommended repairs, shall I not let them.

Really appreciate your advice and input. Thank you all

 

 

 

 

Sorry, the website is only allowing me one image upload per post

 

 

 

It looks cosmetic, get them to order new parts, dont let them paint it for you.

Thanks Pauly, they are ordering all new parts including a new fuel tank

Thanks Pauly, the are ordering new parts including a new tank

another pic 

Who organised the delivery?

Harley Davidson service centre.

It's unfortunate but accidents do happen...just personally I would have refused the bike upon delivery, sending it straight back to the dealer.

Under fair trading guidelines, goods purchased in Australia must be received fit for their intended purpose, and free from any defect.

I dont think patching up the tank (the defect) is acceptable, but as they've agreed to replace the tank with new, and all damaged parts, it seems a fair compromise on their part and fulfilling their obligation to you.

I'd also be requesting a "deal sweetener" of some kind in the process. Maybe an accessory you were intending to put onto the bike, a jacket, a helmet, a free service down the track, etc, just as a gesture of goodwill and good faith from the dealer, to compensate you for this inconvenience and to retain your future custom....just be fair yourself in your expectations should you request this, as they are under no obligation to provide extra to you.

Thanks a lot guys for you support

So what's been the outcome of this incident?

I hope that it has been resolved to your satisfaction by the dealer and that you have been compensated. Not only that, one would hope that the dealer has sourced a better bike transport company.

 

Nothing happened yet Krackers, still waiting on the parts to come from the states, mainly a new fuel tank, takes about 6-8 weeks.

Still not sure how to approach the dealer about a proper compensation for the damage and the inconvenience it caused 

I had a customers car in my care for service in the UK back in 1983

Big blow of an unexpected storm took the roof off a Nissen hut and dumped it on the car

Cosmetically scratched in every panel do a greater or lesser degree. Car was 4 months old with 1,500 miles

I called in the customer , showed them the car , and I GAVE them a new same model but different colour car

My insurance paid me to repair the car , and I sold it as a used car and showed the second buyer all the photos.

All that saved me from any Trading Standards grief and arguments for Donkey's years

The customer knew it was not " my fault" but the car was in my care. Some of my own cars were damaged at the same time !!

Your HD dealer should be JUMPING to do the exact same. If it were in Perth with my bike at my dealer that's what I would be expecting AND NOW !!

No IF'S no BUT'S and no 4 months without a bike. Maybe that's just me tho' !

Agreed. I wouldn't have taken receipt of a damaged new bike in the first place if the transport was arranged by the dealer. And I sure as shit wouldn't accept waiting four months ffs

Six to eight weeks is a long time, without at least a loaner. Two recent experiences I had with dealers, 1: ordered a new key, they said "about 6-8 weeks", rang after 6 weeks, "sorry we forgot to order it, will do now", key arrived 2 weeks later. 2: walked in to same dealer with a wad of cash to order a new frame, I said "before I hand this over, assure me you will place the order immediately (unlike key)", new frame arrived (manufacturing time and date stamped) in just over 3 weeks. My point is, they can make things happen when the right buttons are pushed.

I'd be demanding a new bike

than whats the problem if there trying to do the right thing by replacing the damaged paint work at there cost parts and labour
but you have to ride it for a few weeks with a scratched paint work till they receive the new parts not sure what more compensation
you will get as much as a head ache it has been by the sounds of it there trying to resolve the situation
as far as I knew the cvo paint work was change over would be a lot worse if they had to send it back to hd in the usa first
before they got the new paint work and you where with out a bike for 3 or 4months than you should /would be pissed big time

We're talking about a relatively new CVO Harley that is worth far more than the rest of the herd. To what extent has this item been devalued by this incident?

As long as it can be returned to original pristine condition, then it may not have been devalued too much. It has not been altered for cosmetic or performance reasons, it has been due to avoidable damage. So whilst the dealer is being extremely cooperative, there still is the point of goodwill towards the owner of the item.

There is also the assurance from the dealer that transport practices have been reviewed with improvements in place so that it doesn't occur again. This is assurance to the broader customer base that their property won't be damaged.

So to me, I think a gesture of good will above the repairs is warranted to maintain his good standing in the business. It goes both ways.

Now with a bit more information and rereading the thread, I agree with other people and yourself that you should seek to have the bike replaced with a new CVO. Three weeks out of the showroom with only 1,600kms you deserve a new one.

Alternatively you ask for a full refund, let them fix the bike to their satisfaction, then sell it off the floor to recover their money. It would be interesting to see the difference between the original and asking price. If the dealer states that the loss would be too great, then you have your answer about the value of the bike.

The dealer should be seeking that the transport company the covers the cost of the replacement CVO or the refund because it was their negligence that created the current problem. Let them bear the cost of their poor work practices.

Just a couple of more thoughts and options that hopefully can help you.