hi

im wondering if anyone has had recent dealings with Vulcan in the states

if so was it positive/ negative?

I bought a PCV valve through their website, it took my CC details, billed me and i havnt seen or heard from them since. ( 29/4/14) purchase date

I have tried email, phone and website enquiry but all no answer

getting a bit peeved as im waiting on these to button my new top end rebuild up ( and the coin lost as well)

I took for granted they were a reliable company, not so sure now..............

Any suggestions???

no it wasnt done through paypal, straight on the visa

Matt

My dealings weren't recent but I found their customer service severely lacking. Hardly any communication after payment but I did receive my items which took around 3 weeks by memory. It was a wide triple tree conversion kit.

I'd try ringing them through US business hours maybe.

Don't know of anyone who has been ripped by Vulcan.
Post from the US is taking a lot longer than it used to
(about a week longer) even the yanks are complaining.....

And their show season has just started.

+ to what Wayne has said it has been slow post wise for the last year here in wa . but alot quicker in regards to how many ks it has to do I just
had a pulley come from qld to perth took 6 working days with oz post

just got a order from Vulcan 2 weeks ago they are great to deal with they shipped what I wanted with in about 12 hours with tracking number which is fast in my books considering most of the yanks take about 5 days to order parts in than ship it out
have dealt with them for about 5 years now for bits no problems for me one of the easer ones to deal with

I ordered a pair of compression relief valves last year, took a long time to turn up because it was re-routed back to the originator by USPS, (fucking hopeless). Vulcan provided me tracking details, as soon as I saw it heading back to them, I emailed them, they apologised for USPS' stuff up, and they sent out a new set immediately. Did they provide you with tracking details? Has your credit card been charged? I only use PayPal when buying international. It's probably the safest way to make payments online.

I hope so too, I like you have bits on order through them. Same parts actually along with the billet rocker supports . Hmmm lucky it's no rush winter.

Just got an Email saying my bits were shipped. Hope yours were too.

For anyone that's interested 

still waiting for these parts to arrive......................

Not sure what's happening there Matt. Mine arrived via USPS this week. Mind you my order from Feuling has just shipped after 5 weeks. I know where you're coming from.

Well . 

Im still fuckin waiting for the fucktards at Vulcan to send my PVC,s over.

cant get in contact with them for love nor money.will not return emails, phone rings out constantly ( yes I get up at 4:30 am to make sure the time difference is comparable 

compared to JD from shotgun shocks , Vulcan is a half arsed backyard operation at best.

never buying from Vulcan again.

fm

Sorry to hear about that matt, My dealings with them are different. I'm not sure what avenues you've got open to you either as in recovery of money already billed... Your story sounds like the horror story that makes peolple paranoid about buying overseas. I know it's always in the back of my mind.

Try an enquiry from a new email address, see if you get a response then you'll know if they are ignoring you. Or try them through their eBay site as in purchase the same thing through eBay just don't pay for it and see what correspondence you get back...