So, I ring up for a brake light switch from Peter Stevens Adelaide, not in stock, got one in Melbourne.

All I have to do is drive into town and pay a deposit (for a $26.15 part) and they'll get it over for me!!!  WTF!!! 

Another new way to stuff me around...... why do I bother?

 

 Should have got banking details over the phone & then paid for it online, they would post it to you. Less stuffing around that way Colin.

Yeah, if I had a credit card, which I don't.

But it's much more about the principal of the thing. As a sparky, I install $100's of equipment, and post an account after the work is finished. I'm just a one man business, but I still show my customers respect and trust.

I'll get one on-line, cheaper, including delivery.

I understand where you are coming from Col. you can understand paying a deposit for something if it's over $50 or if it is a special order. and I agree a debit card is good for those that don't want a credit card.

I went through the HH parts for sale thread on this forum, thought I would save a dollar and support a sponsor. I enquired about some parts on 25th Aug. so about 4 weeks later, multiple emails to and from and still waiting... the bike is in pieces and I'm getting a bit pissed off. A lot of fucking around to save $40.

Might be ok if you can still use the bike and just want to change something, but if you need a part to get back on the road, TOO SLOW !

I have a shopping list here and will try again, but will also look at other options.

Colin , speak to Shannon or Graham at HH spare parts , they,ll help you out . Drop my name to Shannon if you need , I,ve been dealing with him for 15+ yrs when he was spare parts in another dealership .

I dont know how much stuff I've had to send back or get a credit for cause people change their mind after they have ordered it and you ring them up.
$30 part or $ 100 part.I now confirm I can get the part then ask for payment before I order it.
If the customer doesn't want to pay for it, then hes non committal and I'll be the same.

I can't see the problem. Why should a dealer organize interstate shipment for Neville nobody without payment?

If some of you blokes are happy with this arrangement, good for you.

I have my full details on their computers, including a lot of stuff I've bought from them over time, so I'm not just Neville Nobody. I run an electrical contracting business, I order stuff for customers that they sometimes change their minds on, and it just goes back to my supplier. This is called customer service. And this part is something they already have, just got to put in on the truck with the rest of the stuff.

Pauly, maybe you did, I get stuff online and just transfer to whatever account from mine. No credit card involved.

Tim, I spoke to Graham, he told me it was policy that he couldn't do anything about.....well, for me then it seems....

I know why they do it. Some people are pricks.....so that's how they treat me too...

In the end, I don't give a stuff, I took my controls apart and re-soldered the detached wires. Works fine, they can stick their parts wherever they like..

GT.... I feel your pain, good luck..

Pauly, I wouldn't have pulled it apart before I had the new switch if it had been available. I did assume the switch was stuffed, which was on me, but nonetheless, I would have bought the switch.

You could always transfer the payment direct to HH Adelaide BSB/AC # just like you do for anyone else when you purchased online. Just adds to the timeline.

OK, a bit of humble pie coming up.....

My first post still stands, that is what happened, I still think that was bad service, or bad policy.

However, to their credit, Peter Stevens Motorcycles, through Peter Forster, responded to an email I sent to them saying basically what my first post said. He wrote he would like to follow it up and invited me to supply further detail to this end. I didn't expect that!!

So while I did think the initial service I received was under par,  I give them full marks for responding to my complaint. I have to say I'm happy to continue to include Peter Stevens Harley Heaven in my list of suppliers....

Blah

Some competition and a choice would  be good.

Meanwhile my parts have arrived. No gasket for the tail light, so off to the hardware shop for some silastic. The rear standoffs are the wrong ones and the bolts don't even fit them. so 4 weeks to save $40 now have $40 of new parts sitting on the self. Frustrated has turned into disappointed. yeah yeah, send them back etc... can't be fucked!

Your not going to get any sort of competition from Harley shops.

HD probably make more money in after market parts than anything else.
Even on the night of the release of the 2014 models in Adelaide and with a packed house they wouldn't knock 5 cents off an turn lens.
They could have rounded it down to an even $5.

There's two bike shops in adelaide (that I know of) that sell used Harleys and new parts.
Theres one on Main North road left side heading into the city and I've seen one way south on South really road.

Colstah good news you got it sorted.

Nomada HH do discount. You have to haggle. Otherwise there is a thread on here to order Parts at a discount from Melbourne HH.

I've had no problem haggling with Harley shops. Also after buying bikes and parts through them I no long need to give deposit on items under $1500. Helps when they know your name, face and you pay on time. I would not lend money to anyone unless I knew and trusted them to pay me back, which is what they are going when they order your parts.