Guys,what should we expect from Harley Assist?

I returned home from a two week fishing trip to find my 2011 Fat Bob had a flat battery. Hanging for a ride, I called Harley Assist.

The call centre were great, the FIRST Allianz Assist van turned up within half an hour.

The guy sat in the van on his mobile for about 5 minutes then gingerly approached the house.

He knew I had a flat battery and brought his gear into the garage. It took about 5 seconds to realise he had never touched a Harley before, he was nervous. Where's the battery? Oh no, my tools don't fit (!!!), so he calls in to another Allianz Assist van. This SECOND van turns up in about another 15 minutes. The guy takes one look at the bike and basically says it's too hard, I'll need a tow.

I go oh well, WTF. I ring Harley Assist to vent but the lady was so nice, I couldn't do it to her so I rode with the option which was, "Monday is really busy, so I'll organise a tow for you on Tuesday."

My point guys is (yes, I know I should use a tender so I don't get a flat battery, but I ride regularly, not a weekend warrior), is shouldn't Harley Assist be able to offer a service which it claims to do in its brochure, and I quote, "Assistance will allso be provided for non-mechanical related incidents including but not limited to: flat battery jumpstarts or battery replacements".

I asked the Allianz Assist guy (who I found out was a VW mechanic) and he said that they don't carry or replace Harley batterys.

My renewal for Harley Assist has just arrived. I'm not feeling that it's worth it, what do you reckon?

you might as well get the RACV gold cover, it will also cover your cars and any car you are driving. includes bike tow also.

T1

Jeezuz.... That's not good at all!

I am a member too, but you would think that whomever was attending would know what they were doing. It would be different if you were in the NRMA or RACQ, and they didn't know how to find the battery on a HD. But when you call HARLEY assist, you would think they know how to assist a HARLEY - for fuck sake!!

I would get on the phone mate and vent your spleen. My NRMA is due for renewal soon, and just might think about dumping HD assist if I keep hearing more of this crap. Why pay twice!! 

You know something.... Try Googling Harley Assist and find their website.  

 I would have thought that expecting a Harley mechanic to come out to you was a bit of a wish even with "Harley Assist", after all most of the new car roadside assists anywhere in Aus are just your local roadside service clubs. But you really ought to know where a few things are on your own bike, battery, fuel tank filler, oil tank filler, keyhole etc. And the mechanic can't be very "creative" if he can't find a battery on a bike. Or do they just help people who have run out of fuel & tow the rest???.

yep unless it is out of fuel they cant do much. and when you know what the issue is and tell them you need the bike taken to the dealer they still insist in sending out the van guy to check.
Had an alarm issue and he would not accept I knew the battery was ok and insisting on testing it before he would report back that recovery was required.

They don't have a website, so I rang Harley Davidson Head Office in Sydney. The chick I spoke to said someone would get back to me. I'm still waiting.

Bottom line is that their current brochure for Harley Assist, that comes with a letter from some marketing guy at HD head office, makes claims that Harley Assist does not uphold.

As a guy with a pretty good understanding of the law and the Trade Practices Act, I believe these guys can end up in quite a bit of shit. I want my annual fee refunded because they do not deliver on their promise. You cannot legally make claims and then fail to deliver. Not good for the HD image.

My bike is now sitting in a queue at Farkin & Wankers waiting for some apprentice to diagnose that I have a flat battery. This is not the service that an icon product should deliver under the pretence of 'Harley Assist'. Also, you'd expect a bit more for $110 bucks a year. I have to admit that RACQ Gold cover on all my vehicles is looking a better option.

 

 

 

I understand your point, and think it's quite valid.

Why didn't you show them where the battery was, or even jumper it off another of your own vehicles in the first place?

I had the same issue with mine last year,

The guy came out in about 20min hooked it up, (he didn't take the battery all the way just used the frame for the other point and it kicked straight ove, took it for a spin for an hour or so and all was good,

You must have been very unlucky or I was was very lucky.......................

Ever heard of a clutch start?

I have racv gold, got a flat out of town and rang them .... waited 30 mins for them to ring me back and tell me a truck was coming....waited for ages for the truck to come ..no truck? rang them again and they said they were about to ring... yea right...they told me the local racv didnt have the correct bike trailer and that they had to organise a proper tow truck flat top... waited for ages again .. rang them back they said they hadnt organised one yet as it was getting late (first rang them around 3pm.. it was now 5.30-6pm)..I got the shits and told them not to worry about it as I could organise it better... rang a mate who brought around a trailer and had me at his place in half an hour... useless fuckers,,,,,

Posted By Colstah on 22/01/2013 3:06:34 PM Subject: RE: Harley Assist??? Message: I understand your point, and think it's quite valid. Why didn't you show them where the battery was, or even jumper it off another of your own vehicles in the first place?
Subject:	Harley Assist???

Ha Ha why would he then there would be nothing to whinge about would there!

So after knowing that your battery is flat you are now bitching that its in a line waiting to get fixed, i just dont get some people.

Bet the next whinge is when he gets the bill, or does he think all this is for free.

Hope he get "dumb arse tax" added to the bill.

 

I did show them where my battery was, even took the seat off. They nearly fainted! If it happens again I'll have a crack at it, but I have a month of warranty left so didn't want to take any risks. Next time I will.

Sure, I've owned race bikes, but I live on a hill that I wouldn't want to push 315kgs up, so I couldn't be farked.

Thanks. Not really whingeing, hopefully warning a few people. There won't be a bill, it's under warranty I'll ride my softy in the meantime.

Why dont you post the bill on the site then when you get it, bet there is a charge. Flat battery is not a warranty issue.

This is typical of the sort of ineptitude we accept on a daily basis. Pay for a PROFFESSIONAL service and have fucktards come along and fuck it up anyway. My fellow Australians......fuck sounds like a political speech!........stop accepting medriocrity! I know it's a pain but if you dont fight this shit at every level they realise that we don't care and they cut service after service. We make the rods for our own backs so they can whip us. Fight! Be a pain, go to small claims, do whatever you can to make the lives of these useless fucks just a bit more painful, for if you don't, one day you can expect to be fucked over every day of your life and you will have no recourse!

Bet I don't fuckin pay it son

Hey, I reckon all Roddo is trying to say is "question harley assist before you sign up for it". Of course we could all start the bike with a piece of No8 wire & a big F#$@% knife but don't think that what he was trying to say.

Understood, as soon as I saw Allianz.Took over MMI.
I definately have to get a mobile phone though.
When I bought the Harley, the throttle cable broke on a Motorway.
Two weeks later, the Clutch cable broke lol. Got fit pushing.
Bike wasnt new BTW.

if the "assistor" cant even change a battery it sounds like it isnt worth the paper its written on. fuck me i can arrange a tow.