Well I cant offer feedback from a "servicing" point, but on a service note then: I recentley 26/12/12 rode from Melb to Perth and ended up with warped front discs, I went to Perth Harley in Cannington who's workshop was fully booked out, but they were extremely helpful and checked on disc availability ordered them and squeezed me into the workshop, keeping me informed via phone calls over the next 8 days on what was happening. I did go over to the Fraser harley shop in Osborne I think it was, on just a look see, and hardly even got a question from anyone on the floor the whole time I was there ...... thats my two bobs worth.......and I am back home in melb now 8200klm round trip.
Yeh I hear you canetoad,
sounds similar to my experience as mentioned in one of the posts above mate, not so much as a hello or kiss my ass when I was looking to buy.
Perth HD were the opposite, two people helped me out when i was just mooching around, and I left with some nice glossy brouchers' to drool over, and some good info on pricing, specs etc to help in my decision.
I also rang them today to try and get the bike in a bit earlier for the service as I'm doing a lot of K's at the moment...managed to get a weekly slot a bit earlier which was handy. I mentioned could they call if they had any cancellations and get me in even quicker... Apparently he had 3 people in front of me who had asked the same thing... So they must be doing something right!..... I'll find out myself in a few weeks
PS. Bet you where walking like john Wayne after that round trip to Perth from Melb's?, it must have been a test of endurance!
Hi guys, just wanted to share a mate and mines experience yesterday at Frasers.
Had both bikes booked in for 9:00 rang the night before to confirm as we were going to be waiting. Told it would be 3 hrs and be ready around 12 or 1. Got there next morning and got told won't be ready until 4:30 or 5. Challenged them on it as I had rung the day previous and confirmed. Said nothing they can do about it. So we both said we can and cancelled our bookings and told them won't be coming back.
Very poor customer service. Rode around to Perth Harley and what a difference in staff and atmosphere.
bought my bike from Frasers. Will never return if that's how they treat people.
Had dealings with Frasers, workshop staff are to be avoided unless u enjoy being slipped into, as for the mob in cannington where u can watch the mechanics at work or should I say " not at work" but charging good money for it, going to ThunderTech is a no brainer mate, u won't be disappointed????
Get a manual and do it yourself :-)
Save yourself heaps doing it yourself, I have done all my servicing from day one. Wasnt worried about the warranty, they shouldnt break down if its a new bike, and if its the factories fault they will fix it
After reading all the positive feedback I've booked in at Thundertech.