Online: STEAMER

warranty 5th gear

  • rooshooter
    rooshooter
    17 years ago

    has anybody else had this problem

    dealer  in north west nsw  has now had my 07 electraglide for over 5 weeks  for some warranty work

    every time i ring  the excuses range from "waiting for parts"  "sorry ordered wrong parts" latest one is "sorry we are too busy to put it together"

    what the hell do ya hav ta resort to ta get ya bike back?............

  • FISH
    FISH
    17 years ago
    Make sure you document the dates and time they have your bike because this time spent in there workshop can be tacked on to extend your warranty basically everyday its in there shop is a day tacked on at the end. I reckon its time to go in personally and ask em the problem or ring HD australia customer service line and get them to look into it because that to busy to put it back together is complete bullshite!!
  • rooshooter
    rooshooter
    17 years ago

    yeah this latest excuse of bein too busy is crap and i have rang harley davidson .

    they said they would ring dealer  and try and resolve the problem, but i have been informed that the bike will finally be ready on 31/10

    heres hopin i  get the glide back and  will be lookin around for a new auth. hd dealer if i need one

    thanks for the tip on warranty extending, will certainly be asking for that.

    have ordered the workshop manual and wont be using a dealer for anything else other than a major warranty problem

    can anyone recommend a good mechanic/dealer if i need one?

  • Diggz
    Diggz
    17 years ago

    Gday. I can't recomend a repairer but  may be I can save someone from heart ache. Although HD USA has a code of conduct/business Protocoll. HD Australia has not and infact regard their authorized dealers/repairers as franchises[ quote from craig from HD Australia @ 11.30 am on the 16/10/07 ] and therfore unless your bike is under warranty your on your own. So realy it doesn't matter where you take your pride and joy as long as you get everything in writting and photos would help too. Diggs  

  • BACAMICK
    BACAMICK
    17 years ago

    how did ya go ? are u back on ur ride