After receiving yet another complaint from a business, I've added the following to the site rules:

Please do not make posts on this site to air your grievances between you and a business you have dealt with.  This creates a one sided argument where the business is publicly named and the user remains anonymous.

The administrators of the site will not defend your complaints.  We are also not interested in providing you with a platform to air your personal issues between you and the business that you feel free to name.

Any such posts appearing on the site will be deleted.

** I HAVE ALSO SENT THIS AS A GENERAL PM TO ALL USERS **

so does that mean if we are ripped off, treated bad, talked to like second class citizens . We are not allowed to say anything on here just to let the stealers do the same thing to another forum user / friend ?

maybe if they didn't do the above there wouldn't be a reason to post a bad thing.

isnt a forum a place of discussion - a way of finding out information from other people / places ?

Why won't the business's respond to the complaints thru were they read them?

+1 Harvey - then theres 2 sides.......

if its clear cut facts that can be supported by documents or witnesses then so what - but i can also see Kingchops' point too - change your number kingchops - howd they get it anyway?

I have to agree with Harvey.

There's nothing to stop these so called concerned business's from posting there version of the situation.

Sure, there's two sides to a record. It just seems the business's are trying to apply pressure at the Administrator instead of showing some intestinal fortitude and facing the music.

If the comments are wrong, why are they hiding?

It's just another form of censorship that was once a free country.

KC, if forum members cannot post about a business that they believe they have been hard done by, well then maybe we shouldn't be able to post any complimentary posts about a business either.

"Let the buyer beware"

You guys are under the impression EVERYONE (not just you) comes to this site and tells the truth. KC is right, it should be the same rule for everyone. If I paid for this site fucked if I would want to be hauled up in court because I am held responsible for what some drop kick 10 year old said to cause shit nor would I want sponsors bailing on the site because we allow every fuckwit with a grudge to whine to world.

And no, I have nothing to do with this site or any of the businesses here, or mentioned here.

Maybe we can have a listing that is restricted to "Registered users only" as is Rides and events, then it is not public ?
I would certainley like to know if a business is dodgy or has treated someone badly, and we all know there are a few about.
They can allways register here, and have their right of reply.

The yanks seem to it, good or bad:  www.v-twinforum.com/forums/dealership-shop-experiences-online-retailers/

Maybe A disclaimer on your home page removing you (KC) from any litigation for what others post.

Just a thought

What?

Its all in the wording boys

Gotta word it right without naming them directly but pointing out the bleeding obvious on who they are using indirect references to the actual bizzness name or direct address.....

always got have a point of deniability that you are directly addressing business "X"

 

plenny ways to skin a cat/dog/goat/ripoff merchant

 

only my 2 cents

Firstly it is good to see that some of the suppliers are reading this forum... would be great if HD Australia was one of them. Would be even better if supplier took heed of some of the things posted.

What is wrong with businesses taking issues up with members via PM..... open posting often ends up in a slanging match and serves no useful purpose

I see nothing wrong with highlighting an issue with a supplier so long as you have in the first instance had a dialogue with the supplier to try and resolve issue thereby giving the supplier an opportunity to resolve the grievance....

As has been said above... we should be able to make people aware of 'unscrupulous' businesses etc...

Threatening legal action for defamation is akin to bullying.... and I would like to tell them to fuck off, but know it's not that easy.

 

 

I've contacted the owner of another forum that I post on, who has legal experience and has faced similar issues, and asked him if he has any suggestions that may allow us to continue to name and shame (if warranted of course) and keep KC & bano here where they are needed.

I'll let you know if I get a response from him.

I have a very fucking bad time with the Australan Taxation Office - I will never ever ever use them again unless i have to ! The service is Poor , some have English as a second or 3rd language , kept waitig on phone , they are happy to threaten u when they feel like it !!! My money has been wasted on them time and time again !!!

DO NOT use these pricks unless you have to

there !

I'd contact the owner of a website called Whirlpool (broadband forum) which I stumbled across as I'm not too tech savvy and they cop a lot (I mean A LOT) of posts/threads from people regarding bad service from internet providers in which they slag the companies big time. Wonder how they get around any potential defamation's?

OK so to protect KC & Bano...we should all have our names down as owners / administrators & they can summons the whole bloody lot.....I'll stand shoulder to shoulder with ya both....let em take us all on......     

Safety in numbers.

United we stand,
Divided we beg.

I know you are all probably just slam me down. But here is my point of view  - I am from one of those companies that complained about a post on this site....

 

We contacted Kingchops, the moderator and bano in regards to a post on this site as it had our name and contact details attached to the post and the information that the user gave was incorrect..

I do agree that there are companies out there that are just not good at their job and should not ne in business as so many people have bad experiences. But there are also companies like us that have from what we know a 100% spotless record and growing clientel.

Then some idiot gets on the site and slams us down... The particular person had no idea about the situation at hand and did not understand it and tried to tell us what to do to his bike through information he found on the web..

Now yes the web and forums can be great at times. But there are also times when people read so many opinions and then form their own and it is wrong....

From our point of view. Just like you are angry that you cant voice your opinion about business. We are angry that we are one of those companies that get slammed just because some guy had a bad day, didnt understand his bike or the situation and just blames us publicly. Therfore also allowing 21,000 potential people a month seeing the incorrect information written on a thread with our name and contact details publicly displayed for all to see.

Now because you dont know the whole story you presume the user is correct and instantly assume that we are a bad company and that you will then never come to us, reccomend us and also try and warn people from coming to us.....

 

Again, I just wanted to try and throw some light on our side of it.... as often we only see one side not two........

Well show us your side......you missed the perfect opportunity to dispute the complainants post with the correct facts and show the forum readers that as a company, you take complaints seriously and will not tolerate mis-information.

If you did this you would get more customers and earn their respect if you explain the reasons why what was done and why xyz's complaint was out of order.

Again you may not be happy with my reply.... but

I am not about to get on here and start a slanging match in regards to the situation.... First and formost we have never actually heard from the customer himself. Instead he went onto this forum and publicly put us down... So the communication error is not us it is the customer...

I just wanted to put light on the situation from a business point of view that's all..

You can read this post and take it which ever way you like. But essentially unless you are in a currenbt situation.... whether it is texts emails or posts on a forum... You can contradict each other and read information incorrectly from what it is supposed to mean.

So no I am not about to get on here and lay down an essay in regards to this particular situation.... sorry