So here's the story so far.
I'm dealing with a mob in the states for some custom mirrors. Their website states 8 weeks delivery so I paid the money on 11th September 2009. To date still have no mirrors
Below is the banter between us up to today
Sent: Friday, September 11 Subject: Sales Order
Dear Michael Here is your sales order. Please note...shipping charges will be added at the time of shipping. USPS Prioirty International shipping to Australia runs approximately $35. Please allow 8 weeks for production and delivery. I will email you with a tracking # the day we ship. Thank You
6 WEEKS DOWN THE TRACK
Subject: Re: Sales Order Date: Fri, 23 Oct 2009 Hi Could you please give me an update as to where you are at with my order? Thanks Mick
REPLY 4 DAYS LATER
Thanks 6 WEEKS LATER
REPLY 3 DAYS LATER
Thanks 4 WEEKS LATER Sent: Friday, 11 December 2009 Subject: RE: Sales Order We are now 4 weeks since the last correspondence and still no mirrors or updates as to what is happening. This is now a total of 14 weeks which is now close to double the quoted delivery time. Do you think you could at least keep me informed as to where we are at on a more regular basis? I believe I am being very patient and generous with how this order is proceeding. You have my money and I have nothing. Sincerely Mick NO REPLY Subject: RE: Sales Order Date: Fri, 18 Dec 2009 Could you please let me know what is going on. If you cannot supply my order I would like a refund Mick NO REPLY - So I made a phone call to them and spoke to thier feking answering machine!! 2 DAYS LATER Sent: Sunday, 20 December 2009 Subject: RE: Sales Order Hi Mick: Your mirrors are cast and are now being assembled. The glass mirror came in this week. The mirrors are being welded and the mirror is being inserted. Please anticipate an email in just a few days with a USPS International Prioirty shipping tracking #. We appreciate your patience and applogize for the delay. Thanks 4 WEEKS LATER Subject: RE: Sales Order Date: Tue, 12 Jan 2010 Hi A few days (nearly 4 weeks) have passed. I would like my cash back today. I am fed up with this waiting. It is not good enough. I don’t know how you guys stay in business. Please reimburse my credit card as soon as possible Sincerely Mick 2 DAYS LATER - Today Okay Mick, no problem with the refund. We stay in business because we design the most unique motorcycle products in the world and they are made one at a time. Anyway, your mirrors are boxed and waiting to go to USPS, so, your call, do you want your money back or do you want us to ship them to you. We have 7 customers ahead of you on the waiting list that would like them and 10 behind you, please confirm that you want your money back. Thanks So what do I do? 19 weeks of waiting!! Take the mirrors or the refund I have deliberately left out thier company details as they still have my cash!! Mag
Thanks 4 WEEKS LATER
Mick
NO REPLY - So I made a phone call to them and spoke to thier feking answering machine!!
2 DAYS LATER
Thanks
4 WEEKS LATER
Subject: RE: Sales Order Date: Tue, 12 Jan 2010
2 DAYS LATER - Today
Okay Mick, no problem with the refund. We stay in business because we design the most unique motorcycle products in the world and they are made one at a time. Anyway, your mirrors are boxed and waiting to go to USPS, so, your call, do you want your money back or do you want us to ship them to you. We have 7 customers ahead of you on the waiting list that would like them and 10 behind you, please confirm that you want your money back.
So what do I do? 19 weeks of waiting!!
Take the mirrors or the refund
I have deliberately left out thier company details as they still have my cash!!
Mag
Take the mirrors if they are what your after and never use them again, also the last bit from them doesn't make much sense on the 7 people in front of you in the list?
Anyway I had a similar experience trying to get a fender from Heartland Oz, spinning me loads of BS, I finally got it but only after a similar number of emails, actually a lot more emails, I spammed them nearly every other day till I got what I wanted.
You have no proof if mirrors are actually made or not!! Me, I would take the money and run.
Your call really.
Just me but would get your money back if you can (unless you really like the mirrors).
Don't want to sound negitive but if they havn't answered your emails or kept you informed
until you said you wanted your money back sounds a bit suss to me and the bit about having so many people
wanting them sounds suss to.
Thats just me though.
Hope that helps you and all the best which ever way you go.
Hey Brother Magilla,
I am feeling your pain.
My son last year order some fan dangle lights for his sportcars. They were from overseas and the same thing happened to him. I said maaaate - you have been suxed in and your money is done.
However, a month later he got evething as promised. His wait time was something like 100 to 200% over the stated waiting time.
What really happens is they (the company) wait until they have sufficient orders (and all the cash) to get the product manufactured. So if you ordered at the front of the line they are gonna wait un til the back of the line presents its self, pays all the money - then they place manufature orders with the biillet people and glass people etc.
If they are a sus front company suxing money; your money will be gone anyway. But my bet is as above.
Hang in there brother now that you have waited this long.
Your mirros are not far off blinging up your bike.
take the refund brother...then shame the fuckers on here...
Hey Mick - I would ask for your money back.
Net
They have bullshitted to you a couple of times now, why believe them this time.
Fuck'em I say
Get your money back & as soon as it's back, let all us know so we all know who never to buy mirrors from.
Mal
Gotta agree with the majority here, try and get your quids back and tell em to get fucked if/when you do.
I'm still waiting for Frasers in Perth to let me know when my new screen I want is available, but that was 8 months ago so can't rush it I suppose.
They don't have my quids and won't be getting them ever again!!!
magiila just let them know that there 2500 members on here and every member probably knows 1/2 a dozen blokes that ride harleys that arent on here , so if you get screwed they can say good bye to their Australian market
So now that this post has run for a few days......... Did ya or didn't ya Magilla??????