Do I or don't I?

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  • Magilla
    Magilla
    15 years ago

    So here's the story so far.

    I'm dealing with a mob in the states for some custom mirrors. Their website states 8 weeks delivery so I paid the money on 11th September 2009. To date still have no mirrors

    Below is the banter between us up to today

    Sent: Friday, September 11
    Subject: Sales Order

    Dear Michael

    Here is your sales order. Please note...shipping charges will be added at the time of shipping. USPS Prioirty International shipping to Australia runs approximately $35. Please allow 8 weeks for production and delivery. I will email you with a tracking # the day we ship.
    Thank You

    6 WEEKS DOWN THE TRACK

    Subject: Re: Sales Order
    Date: Fri, 23 Oct 2009

    Hi

    Could you please give me an update as to where you are at with my order?
    Thanks
    Mick

    REPLY 4 DAYS LATER

     

    Sent: Tuesday, October 27,
    Subject: RE: Sales Order
     
    Sorry for the continued delay on the mirrors.  We are rushing to have them shipped this week, just pushing the polisher and the glass people to get the products to us.

    Thanks

    6 WEEKS LATER

    Subject: Re: Sales Order
    Date:
    Sat, 14 Nov 2009
    Hi
    We are now entering week 10 since I placed the order and paid for mirrors. I have not recieved my order. This is very disappointing. I was promised 8 weeks.
    Could you please give me an update as to what is happening?
     
    Regards
    Mick

    REPLY 3 DAYS LATER

    Sent: Tuesday, 17 November 2009 3:25 AM
    Subject: RE: Sales Order
     
    Hello Mick, your mirrors are almost ready, we are still waiting on the glass.  Please remember these items are machined out of billet material, they individually made upon order and sent to various craftsmen for some of the different manufacturing processes.  I understand we gave a 6-8 week lead time and I apologize for that, our outside sources have been very slow recently, I guess because most of the US businesses have had some layoffs here due to our economy and are trying to produce with fewer people.  Please be patient a couple more days.

    Thanks

    4 WEEKS LATER

    Sent: Friday, 11 December 2009
    Subject: RE: Sales Order
     
     
    We are now 4 weeks since the last correspondence and still no mirrors or updates as to what is happening. This is now a total of 14 weeks which is now close to double the quoted delivery time.
    Do you think you could at least keep me informed as to where we are at on a more regular basis?
    I believe I am being very patient and generous with how this order is proceeding. You have my money and I have nothing.
     
    Sincerely
    Mick
     
    NO REPLY
     
    Subject: RE: Sales Order
    Date:
    Fri, 18 Dec 2009
    Could you please let me know what is going on.
    If you cannot supply my order I would like a refund

    Mick

    NO REPLY - So I made a phone call to them and spoke to thier feking answering machine!!

    2 DAYS LATER

    Sent: Sunday, 20 December 2009
    Subject: RE: Sales Order
     
    Hi Mick:
     
    Your mirrors are cast and are now being assembled.  The glass mirror came in this week.  The mirrors are being welded and the mirror is being inserted.  Please anticipate an email in just a few days with a USPS International Prioirty shipping tracking #.  We appreciate your patience and applogize for the delay. 

    Thanks

    4 WEEKS LATER

    Subject: RE: Sales Order
    Date: Tue, 12 Jan 2010

    Hi
    A few days (nearly 4 weeks) have passed.
    I would like my cash back today.
    I am fed up with this waiting. It is not good enough. I don’t know how you guys stay in business.
    Please reimburse my credit card as soon as possible
     
    Sincerely
    Mick

    2 DAYS LATER - Today

    Okay Mick, no problem with the refund.  We stay in business because we design the most unique motorcycle products in the world and they are made one at a time.  Anyway, your mirrors are boxed and waiting to go to USPS, so, your call, do you want your money back or do you want us to ship them to you.  We have 7 customers ahead of you on the waiting list that would like them and 10 behind you, please confirm that you want your money back.

    Thanks

     

    So what do I do? 19 weeks of waiting!!

    Take the mirrors or the refund

    I have deliberately left out thier company details as they still have my cash!!

    Mag

     

  • kanunski
    kanunski
    15 years ago

    Take the mirrors if they are what your after and never use them again, also the last bit from them doesn't make much sense on the 7 people in front of you in the list?

    Anyway I had a similar experience trying to get a fender from Heartland Oz, spinning me loads of BS, I finally got it but only after a similar number of emails, actually a lot more emails, I spammed them nearly every other day till I got what I wanted.

  • PigironBob
    PigironBob
    15 years ago

    You have no proof if mirrors are actually made or not!!   Me, I would take the money and run. 

     

    Your call really.

  • sparkie001
    sparkie001
    15 years ago

    Just me but  would get your money back if you can (unless you really like the mirrors).

    Don't want to sound negitive but if they havn't answered your emails or kept you informed

    until you said you wanted your money back sounds a bit suss to me and the bit about having so many people

    wanting them sounds suss to.

     

    Thats just me though.

    Hope that helps you and all the best which ever way you go.

  • Dragon
    Dragon
    15 years ago
    Farrrk, that a hard call isnt it. I dont see how they actually have them, seems odd. Smells a little, and you know what it is when it smells.
    Probably the best mirrors in the world....if they exist.
    I think if they were actually finished and boxed, they wouldnt have asked you, they would have just sent them, but its Americans your dealing with, and they arent the brightest sparks in the fire.
    If you want them, tell them to send them and give you the tracking number, which you can track online. If it was me, I would tell them, no worries, you got them sold to someone else, so good for you, just reimbuse my CC, I will expect it done by X day (2 days max). So then, they cannot say, special mirrors, restocking fee, etc, as they never supplied and they have a sale....if they exist.
  • Burraburra
    Burraburra
    15 years ago

    Hey Brother Magilla,

    I am feeling your pain. 

    My son last year order some fan dangle lights for his sportcars.  They were from overseas and the same  thing happened to him.  I said maaaate - you have been suxed in and your money is done. 

    However, a month later he got evething as promised.  His wait time was something like 100 to 200% over the stated waiting time. 

    What really happens is they (the company) wait until they have sufficient orders (and all the cash) to get the product manufactured.  So if you ordered at the front of the line they are gonna wait un til the back of the line presents its self, pays all the money - then they place manufature orders with the biillet people and glass people etc.

    If they are a sus front company suxing money; your money will be gone anyway.  But my bet is as above. 

    Hang in there brother now that you have waited this long.

    Your mirros are not far off blinging up your bike.

     

     

     

  • Fangio
    Fangio
    15 years ago

    take the refund brother...then shame the fuckers on here...

  • FLSTC
    FLSTC
    15 years ago
    better off putting the same amt of money again on the chocolate wheel than hold your breath any further
  • robert65
    robert65
    15 years ago
    take the refund. they obviously have had to make some cut backs aswell if it takes 4 weeks to return an email. must be some nice mirrors?
  • Jake Adelaide
    Jake Adelaide
    15 years ago
    Take the refund then let us know who it is so we don't get burned... Fuckers.
  • V2Evo96
    V2Evo96
    15 years ago
    Well you've gone this far, and if they are "in the box ready to ship" they are the ones in a corner now. I say go ahead and see if it's true and if you don't get the tracking number in a day or two ask for the refund.

    If you don't get the refund report them to your CC company for disposition and refund. Keep all communication records and even write a note for the date, time, and summary of the phone call. Believe it or not, written summaries of phone calls are fairly strong if you have to use them.
  • Kustomtown
    Kustomtown
    15 years ago
    Similar to Bano...take the refund. If you get the mirrors and they're not exactly right or there is a flaw, good luck getting a replacement in under a year.
    I feel ya frustration.
    Cunts.
  • Net
    Net
    15 years ago

     Hey Mick - I would ask for your money back. 

    Net

  • 2005 FLSTFI
    2005 FLSTFI
    15 years ago

    Mick

    They have bullshitted to you a couple of times now, why believe them this time.

    Fuck'em I say

    Get your money back & as soon as it's back, let all us know so we all know who never to buy mirrors from.

    Mal

  • biff61
    biff61
    15 years ago

    Gotta agree with the majority here, try and get your quids back and tell em to get fucked if/when you do.

    I'm still waiting for Frasers in Perth to let me know when my new screen I want is available, but that was 8 months ago so can't rush it I suppose.

    They don't have my quids and won't be getting them ever again!!!

     

     

  • ductor
    ductor
    15 years ago
    Have you seen the movie THE MAN WITH TWO BRAINS where Steve Martin asks for a sign if marring Kathleen Turner is the right thing to do The house shakes and cracks and all but falls down. If you're like Steve Martin you'll take the mirrors.
  • MJ
    MJ
    15 years ago
    i dunno do ya , or dont ya :D
  • matt08
    matt08
    15 years ago

    magiila just let them know that there 2500 members on here and every member probably knows 1/2 a dozen blokes that ride harleys that arent on here , so if you get screwed they can say good bye to their Australian market

  • shaggz
    shaggz
    15 years ago

    So now that this post has run for a few days......... Did ya or didn't ya Magilla??????  

  • dav06
    dav06
    15 years ago
    If you don't mind me asking How much $$$$ we talking ?

    I'd give it another week or two - youve waited this long already..... Any longer tell them to get fucked -Name and shame em - then just spam them with bullshit emails, requesting quotes etc and waste a shitload of their time.... I know this wastes your time as well but it is quite rewarding haha



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